Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to cs@blinktrends.com
- All
- General Questions
- Your Exchange and refund
- Other Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click here to contact with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
Please call us on 1800081 immediately so we can investigate via WhatsApp +965 94448638 Or email us on cs@blinktrends.com
We at Blink Trends take extra care to ensure that you receive what you ordered. In case it happens get in touch with us.
We will schedule a pick-up of the item and immediately issue Blink Trends coupon to place a new order.
Please follow this link Size Guide for a complete size guide and conversions for both clothing and shoes.
At Blink Trends, we take extra precautions to avoid any situation that causes inconvenience to our valuable customer. However, if you have still received a wrong product, we would like to apologize to you and assure you not to worry. Contact us via WhatsApp +965 94448638 Or email us on cs@blinktrends.com to replace the order or issue your coupon after we collect the product from you.
Once your shipment is out for delivery local orders will receive a message where you can track your order and for international orders you will receive an email with the waybill to track your orders based on the carrier. If you don’t receive a message or email, please contact us on 1800081.
Kuwait
Please contact us on 1800081 or WhatsApp +965 94448638/+965 96968488 Or email us on cs@blinktrends.com
5 to 10 working days.
- K-net
- Debit cards
- Cash on delivery
- Tabby- buy now pay later.
- Apple Pay, Samsung Pay and Google Pay soon.
Your Exchange and refund
Returns and exchanged items must be within 14 days of receiving the order and should not be used and in their original and re-sellable condition, with all labels attached along with the invoices. Returns that are damaged, opened, soiled, or altered may not be accepted and may be sent back to the customer. Certain items can’t be exchanged or returned for refunds. Please check the link below.
Return PolicyWithin 14 to 21 working days after receiving the product and returns is accepted by us as per the policy.
Refunds will be based on your payment method. bank account for e-payment orders / coupons for COD orders .
- K-net / Credit cards: Refunds will be by Bank transfers. And it will take upto 14 days
- Cash on delivery: Refunds will be by gift card within 2 business days
Please contact our customer service on 1800081 or via WhatsApp +965 94448638 or through our live chat, we will be happy to assist you.
Other Questions
Yes, you can place an order via telephone by contacting our customer care team via WhatsApp on +965 94448638 or via our live chat.
All custom charges and local taxes will be applied as per the law and regulations of the destination country and will be settled by the customer upon delivery.
Once your shipment is out for delivery local orders will receive a message where you can track your order and for international orders you will receive an email with the waybill to track your orders based on the carrier. If you don’t receive a message or email, please contact us on 1800081.
Your personal information is secure and in compliment with the country’s regulations.
If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Service team.